Privacy Policy

Data Collection

What information we collect.

We collect information in three situations: when you provide it directly, automatically as you use the site, and from third-party tools we use to operate the store.

Order & account information Name, email, phone, shipping and billing address, order history, and account password (encrypted). Collected when you place an order or create an account.

Payment information Card number, expiration, and CVV are processed by Shopify Payments (PCI-DSS compliant). We never see or store full card details on our servers.

Browsing & analytics data Pages visited, clicks, time on site, device type, browser, and IP address. Collected automatically via Google Analytics and our site platform.

Marketing preferences Email address and SMS number if you opt in to marketing. Managed through Omnisend. You can unsubscribe at any time from any message we send.

Live chat messages What you type in the chat window, the page you had open, the city your internet connection reports, and what is in your cart at that moment. If you are signed in to an account, we also see the name, email address, and order history on it. The chat itself asks you for nothing — everything here either arrives with the visit or is already in your account. We delete the whole conversation 90 days after its last message, both from our chat server and from the support inbox it was delivered to.

Data Use

How we use your information.

1

Fulfill your ordersProcess payments, arrange shipping, send order confirmations and tracking updates, and handle returns or warranty claims.
2

Improve the site and your experienceAnalyze traffic patterns and purchase behavior to improve product pages, search results, and site performance. Analytics data is aggregated and not tied to individual identities for this purpose.
3

Send marketing communications (only if you opted in)Promotional emails, SMS messages, and retargeted ads on Google and Meta platforms. We only send marketing to customers who have explicitly opted in. You can opt out at any time.
4

Comply with legal obligationsMaintain transaction records for tax and accounting purposes via QuickBooks, respond to lawful requests from government authorities, and prevent fraud.

Data Sharing

Third parties we share data with.

We do not sell your personal information. We share data only with the services required to operate our store. Each provider has their own privacy policy governing how they handle data.

Service Purpose Privacy Policy

Shopify Inc. E-commerce platform — hosts the store, processes orders, manages checkout View policy

Shopify Payments Payment processing — handles card transactions, PCI-DSS compliant View policy

Google LLC Analytics (GA4) and advertising (Google Ads) — site traffic analysis and ad performance View policy

Meta Platforms Facebook & Instagram advertising — conversion tracking and retargeted ads View policy

Omnisend Email and SMS marketing — sends promotional messages to opted-in subscribers View policy

Judge.me Product reviews — collects and displays customer reviews publicly View policy

Microsoft Corporation Session recordings & heatmaps (Clarity) — how visitors use the site, with typed text masked and checkout excluded View policy

Cloudflare Live chat backend — runs the chat and stores each conversation for 90 days after its last message View policy

Telegram Live chat delivery — carries your chat messages, and the details listed above, to our support inbox where our team reads and answers them; that thread is deleted on the same 90-day schedule View policy

QuickBooks Online Accounting — receives order and transaction data for financial reporting View policy

Tracking

Cookies and tracking technologies.

We use cookies and tracking pixels to keep the site functional, understand how it's used, and deliver relevant ads. Here's what's active on this site:

Functional cookies Required for the site to work — shopping cart, checkout session, login state, language preference. Cannot be disabled without breaking core functionality.
Analytics cookies (Google Analytics / GA4) Track pages visited, time on site, traffic sources, and device type. Data is aggregated and used to improve the site. You can opt out via Google's opt-out tool.
Advertising pixels (Google Ads & Meta) Track conversions and enable retargeted ads on Google Search, YouTube, Facebook, and Instagram. Manage preferences via Google Ad Settings or Meta Ad Preferences.
Session recordings (Microsoft Clarity) Record how visitors use the site — pages viewed, clicks, and scrolling — so we can find and fix parts that confuse people. Text you type into forms is masked before it leaves your browser, and checkout pages are not recorded at all; we never see passwords or payment details. Clarity sets first-party cookies (_clck, _clsk) to tell repeat visits apart. Microsoft processes this data as described in the Microsoft Privacy Statement.
Live chat storage (this site) The chat keeps a conversation id, a matching key, and the number of the last message you read in your browser's local storage, so your thread is still there when you come back. The messages themselves come back from our chat server. This is storage on your device rather than a cookie: clearing site data for this site removes it, and once we delete a conversation the chat clears these values on its own and starts a fresh thread.

Your Rights

Your rights and choices.

Depending on your location, you may have the following rights regarding your personal information. To exercise any of them, contact us at info@cargocontrolcenter.com.

Access — request a copy of the personal information we hold about you
Correction — ask us to correct inaccurate or incomplete data
Deletion — request that we delete your personal information, subject to legal retention requirements
Opt out of marketing — unsubscribe from emails via the link in any message, reply STOP to any SMS, or contact us directly
Opt out of advertising data sharing — California residents have the right to opt out under CCPA

California residents (CCPA): You have the right to opt out of the sale or sharing of your personal information for targeted advertising. Opt Out of Data Sharing

Security

How we protect your data.

Our store runs on Shopify, which maintains PCI-DSS Level 1 compliance — the highest standard for payment data security. All data is transmitted over encrypted HTTPS connections.

We do not store credit card numbers on our servers. Payment data is handled entirely by Shopify Payments and never passes through our systems in unencrypted form.

No security system is perfect. While we follow industry best practices, we cannot guarantee that unauthorized access, data breaches, or hardware failures will never occur. If we become aware of a breach affecting your data, we will notify you as required by applicable law.

Updates

Changes to this policy.

We may update this Privacy Policy when our practices change or when required by law. The date at the top of this page reflects when it was last revised. Continued use of the site after a policy update constitutes acceptance of the revised terms.

For material changes that affect how we use your data, we will notify active customers by email before the changes take effect.